Return and Refund Policy

As our products are food items, we maintain strict quality and hygiene standards. Therefore, the following policies apply:

Returns
• Due to the perishable nature of our products, we do not accept returns for any reason, including changes of mind or incorrect orders

Refunds
We only offer refunds or replacements under the following conditions:

1. Damaged or Defective Products
• If your product arrives damaged, defective, or compromised (e.g., broken packaging or spilled contents), please contact us within 48 hours of delivery.
• To process your claim, provide the following:
• A clear photograph of the damaged product and packaging.
• Your order number and proof of purchase.

2. Incorrect Items
• If you receive the wrong product, contact us immediately. We will arrange for a replacement or refund.

How to Request a Refund or Replacement
• Email our support team at Sayhi@hkcspiceblends.shop within 48 hours of receiving your order.
• Once your claim is approved, we will process your refund or ship a replacement within 7 business days.

Non-Refundable Circumstances
• Products that have been opened or tampered with.
• Returns requested beyond the 48-hour window.
• Change of mind or taste preferences.

Freshness Guarantee
• All our products are freshly manufactured in small batches to ensure premium quality and aromatic flavors. If you have concerns about product quality, please reach out to us.

Contact Us
If you have any questions regarding shipping or returns, please contact our customer service team:
• Email: sayhi@hkcspiceblends.shop
• Phone: WhatsApp no: +971582048312